The questions we hear most often. Yours isn't here? Call us or send us an email.
Which areas do you cover?
All of Tyrol and Vorarlberg. Jobs elsewhere in Austria, such as Salzburg, are handled in cooperation with our partners. We will confirm in advance whether carrying and assembly are possible there.
Can you deliver furniture and assemble it straight away?
Yes. We deliver your furniture and assemble it on the spot if you like.
So that we can plan the right number of people and enough time, please tell us which floor it is going to, whether there is a lift and whether the furniture fits in it. Narrow stairs, a long walk from the van to the door or difficult access are also good to know about.
Can you collect furniture directly from the store?
Yes. We collect your furniture from the furniture store, retailer or warehouse, bring it to you and assemble it if you like.
Please check with the retailer beforehand whether they will release the goods to a transport company and what they need for that, such as the order number, a collection confirmation or a letter of authorisation. That way, the collection goes smoothly.
Can you deliver washing machines and other appliances?
Yes. We deliver washing machines, dishwashers, fridges and other household appliances and carry them to where they belong. On request, we connect the appliance to existing, suitable connections and take away the old one for an extra charge.
If we are collecting the appliance from a retailer, please check beforehand that they will release it to a transport company. Please also let us know about stairs, no lift or limited space.
Can you mount a TV on the wall?
Yes. Our assembly team checks on site whether the wall, the bracket and the TV are suitable and the TV will hang safely.
If you know what the wall is made of (concrete, brick, plasterboard), how big and heavy the TV is and which bracket you have, please tell us when you get in touch. Then we can bring the right fixings straight away.
Do you work for businesses too?
Yes, for businesses as well as private customers. For companies, we deliver goods to their customers, run regular routes and handle express and special transport, for example.
Can you make regular deliveries?
Yes. As well as one-off jobs, we run fixed, recurring routes for businesses. We agree the delivery area and process together.
Can you do it at short notice?
Yes, if a vehicle and a team are available. For urgent jobs, it is best to call us straight away so we can tell you right away what is possible.
Do you work on Saturdays?
Our office is staffed Monday to Friday. Saturday jobs are possible by arrangement.
How much does a job cost?
It mainly depends on the distance, the work involved on site and any extra services. Carrying a wardrobe up to the fourth floor without a lift is more work than taking a parcel to the ground floor. That is why we send you a quote once we know what the job involves.
How do I request a job?
The easiest way is to call us: we will ask you everything we need to know. Or send us an email.
Helpful but not required: the collection and delivery addresses, what needs moving (ideally with dimensions or a photo), the floor and whether there is a lift, your preferred date and whether we should assemble or take anything away.
How can I reach you?
By phone on +43 512 319837 from Monday to Friday between 08:00 and 17:00, or by email to info@ielogistic.at.
